Investigations started on CenturyLink outage, 911 failures


The outage also did not affect text-to-911 in all areas where that feature is available.

Statewide phone network outages are also causing problems at Clark County's 911 service, Clark Regional Emergency Services Agency warned Thursday night, and the agency said callers with emergencies should instead dial 360-693-3111. Calls in King, Kitsap, Pierce and Thurston counties were working Friday morning, but call centers and county officials said they can't be sure systems are fully restored, as that depends on CenturyLink.

Some CenturyLink customers across the country were without the internet as outages stretched from NY to California.

National news sources reported the CenturyLink outage knocked out 911 call service in several states.

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A CenturyLink outage that affected 911 emergency services throughout Washington state is being investigated by the federal government after stretching into a second day. "We apologize for the disruption", the company wrote in a Facebook post.

The effect on people's ability to reach 911 emergency services is "completely unacceptable", he said.

Most 911 calls in Pierce County were functioning normally by mid-Friday morning, according to South Sound 911. "I've directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage", Pai's statement read., a website that tracks realtime outages of internet providers, said affected customers were in Denver, Portland, Seattle, Los Angeles, Dallas, Salt Lake City, Albuquerque, Boise, Chicago, Phoenix and other areas. Pai added that he has been in direct contact with CenturyLink to emphasize the urgency of restoring service and will be monitoring progress closely.