Apple admits to flaws in MacBook Pro keyboard, launches fix program


The company said it has "determined that a small percentage" of MacBook and MacBook Pro keyboards may have misfiring keys that unexpectedly repeat or do not produce characters or have keys that feel "sticky". The company admits that a "small percentage of keyboards in certain MacBook and MacBook Pro models" may have the sticky keyboard problem, which users have been complaining about since a year ago. On the positive side, Apple likely chose the new design primarily because it saved space for other components in the machines, and some users feel that they're faster to type on than other keyboards because of the very shallow, clicky keys. The list for India includes, MacBook (Retina, 12-inch, Early 2015), MacBook (Retina, 12-inch, Early 2016), MacBook (Retina, 12-inch, 2017), MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports), MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports), MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), MacBook Pro (15-inch, 2016), and MacBook Pro (15-inch, 2017). Also, the MacBooks covered under the fix plan include models with and without the Touch Bar.

In a post made on its Support section today, Apple admitted issues with its MacBook and MacBook Pro keyboards that users have reported for years.

Apple proudly introduced the original version of the butterfly keyboard with its early 2015 MacBook, noting at the time that the scissor mechanism that it (and other PC makers) previously used was wobbly and unstable.

These butterfly keyboards have proven divisive among consumers. They will examine if the keyboard is really faulty, and replace the keyboard.

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Apple now faces three lawsuits over the keyboard flaw. The butterfly design that Apple created was meant to address these supposed issues, though customers had never complained about the previous Apple keyboard design.

Apple forums are overflowing with reports of Geniuses who have told customers that Apple is "collecting data" on the issue. But tech site The Verge has called the keyboards "famously problematic".

Apple said the problems involved only a "small percentage" of laptop keyboards.

If you own one of the above MacBook, and facing issues with the keyboard, you will have to take it to an authorized service center or an Apple retailer.