About this development informed the official website MacRumors. Accordingly, the company has also updated its fix policy for the flagship device so that the Apple Authorized Service Providers and Apple Stores are now allowed to perform a full unit replacement of the phone if repairs prove ineffective. This service is absolutely free.
Henceforth, Apple appears to be addressing the problem with issuing the support document to the employees at the service centres, which ultimately explains the formal process of running diagnosis of the rear cameras and attempting repairs, before replacing with the new product.
Earlier after the launch of the iPhone X, a Reddit user who has brought the phone has experienced this issue. Run AST 2 on the customer's device to check the camera. Apple representatives did not comment on the situation. Key sources also indicate that the iPhone X has become the world's most popular handset in the first quarter of 2018.
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First, Apple Stores and Apple Authorized Service Providers have been told to run diagnostics on the iPhone X's back camera.
One such reddit user explained the conversation he had with a Genius Bar personnel - "I was talking to the Genius Bar guy and he said that the cameras are connected". Luckily, it appears that the Face ID issue isn't all that widespread among iPhone X users, though if you are one of the folks affected by the bug, you should head over to the Apple Store or an authorized fix shop to get things checked out. In a leaked internal document obtained by Mac Rumors, the Cupertino giant has warned Apple Authorized Service Providers that iOS 11.3 and iOS 11.3.1 has been plaguing some devices. Some users have noticed that features like pano, slow-mo, and time-lapse still work, while others did not.
Yes, it might sound a bit weird initially, but Apple is now repairing rear cameras which is technically fixing the rear cameras.