Hurt 46, had flown from Nashville to Pittsburgh and had changed her reservation to a direct flight so she could make her monthly chemotherapy appointment.
Her luggage, however, was still on its connecting flight and rerouted back to Nashville due to mechanical issues.
Thought the night was getting late, Rowan promised to locate the luggage by morning.
"I looked up her address to see how far away she lived and she lived about 20 minutes away", Rowan told ABC. To top it all off, the bag contained essential items for her 9 a.m. chemotherapy appointment the next day. Inside her bags were medications used to help treat nausea associated with her chemotherapy treatments. Rowan's own father, Frank, passed away from complications with Hodgkin's lymphoma and leukemia in 2011. When you have cancer and you have chemo, this is the toughest thing ever'.
The 27-year-old customer service rep had just been working with Southwest for six months, and quickly identified Hurt as patient even with the urgency in her voice. "I can't believe it", Stacy said.
'So in my head, me getting home a little bit later was less important than her getting the bag she needed for her chemotherapy treatment'.
This stranger drove to Stacy's home at 3 a.m. and safely dropped off her bag along with a heartfelt note. Her luggage - which had been on her original flight - was going to be couriered to her home in Bridgeville, Pennsylvania, later that evening. But the luggage came just in time, because Rowan was still there.
"That note and what she did, it just gave me this total boost to power through chemo [round] No. 51", Hurt said. "That entire night, I was thinking of her, and I wanted her to know that we were behind her".
In the morning, Hurt awoke to find her suitcase on her doorstep, with a sweet note inside.More news: Microsoft Corporation's (MSFT) "Outperform" Rating Reaffirmed at BMO Capital Markets
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A rep with the airline assured the woman that they would do everything they could to deliver her bag as soon as possible.
"I was bawling, it was so overwhelming", Hurt recalls. "Who does this type of thing?"
Sharing the photo on Facebook, Hurt wrote that this unexpected act of kindness moved her to tears.
The pair met for the first time after the photo went viral, and after a warm embrace, Hurt told Rowan she hoped they would be friends for life. "This woman has restored my faith in humanity", said Hurt.
"I was so exhausted from the traveling the lost luggage but that experience, that note is the boost I needed to go that day", she said.
To Rowan, the feeling is mutual.
Stacy went on to say that she was already a fan of SouthWest Airlines but now she's their biggest supporter.
"You are as handsome as what you did", Hurt told Rowan.
"I had to tell the story because it's a miracle that I'm alive, and the fact that such an extraordinary act of kindness happened to me, I had to share it, we need to hear about the good in this world", Hurt says through tears. "That's why I'm still here".