British Airways has managed to restore some of its services at two major London airports - Heathrow and Gatwick - following a global blackout of the company's IT system that caused significant delays.
He added that BA is operating more than 95% of its flights on Monday, with all of its Gatwick services and long-haul flights from Heathrow going ahead.
Mr. Cruz apologized on Sunday and Monday for what was a "horrible time" for customers who have seen vacation plans spoiled and others stranded for long periods on planes.
British Airways canceled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy United Kingdom holiday weekend.
In a statement, the airline said that "Our terminals at Heathrow are still expected to be congested so we ask that you do not to come to the airport unless you have a confirmed booking for today and know that your flight is operating".
Heathrow advised affected BA passengers not to travel to the airport unless their flights had been rebooked, or were scheduled to take off on Monday.More news: United States may not ban laptops on European flights after all
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BA cancelled all Saturday afternoon and evening departures from Heathrow and Gatwick following what it called a "very severe disruption" worldwide to computer systems handling check-in, baggage sorting and reservations. "We are working to reunite all our customers with their bags", a spokeswoman said. BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India.
One workers' union blames the outsourcing of IT jobs to India for the chaos.
Due to unresolved technical glitches, British Airways (BA) advises passengers departing South Africa to make their way to the airport early.
"A power supply issue should not bring an airline to its knees", said Gil Hecht, CEO of consultancy Continuity Software.
BA itself canceled another 27 flights and had 56 more delayed. Some of you have missed holidays, some of you have been stranded on aircraft, some of you have been separated from your bags. The IT problem was unusually catastrophic for BA, with many commentators questioning why the outage continued for so long and why there was no back up system in place, will likely prompt further speculation over cost-cutting at the airline.
Passengers were hit with severe delays in July and September past year because of problems with the airline's online check-in systems.
"Passengers caught up in this disruption should be informed of their legal rights by British Airways, but they can find out the full details of their rights during delays and cancellations by visiting the CAA website".